Effective Date: Jan, 2025

This privacy notice discloses the privacy practices for www.kahunachair.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

What information we collect:
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

COMPLIANT PRIVACY POLICY
“SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.”

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever the privacy changes or updates, the notifications will be sent via email.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via 1-855-646-9500 at via email. info@kahunachair.com

Kahunachair.com takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, email, name. Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.

Any concern, please contact us by email for general information and customer service: info@kahunachair.com or 7001 Village Drive Suite 250, Buena Park, CA 90621

SMS Terms of Service

Use of the KAHUNACHAIR USA text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.

KAHUNACHAIR USA will allow several different opportunities, such as a entering a phone number online, to opt-in to SMS services. The opt-in received will be ‘TEXT JOIN to 61364 to sign up to receive Notifications from KAHUNACHAIR USA.’

You can cancel the Service at any time. Just text “STOP” to 61364. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

If at any time you forget what keywords are supported, just text “HELP” to 61364. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our Service as well as how to unsubscribe.

We are able to deliver messages to the following mobile phone carriers. Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***

As always, message and data rates may apply for any messages sent to you from us and to us from you, and KAHUNACHAIR USA is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided by this short code, you can send an email to info@kahunachair.com.

You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that KAHUNACHAIR USA will not be liable to you if this occurs.

You understand that you are not required to consent to the Service to receive any other services from KAHUNACHAIR USA.

By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize KAHUNACHAIR USA to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.

If you have any questions regarding privacy, please read our Privacy Policy.

Purchase Agreement

Return Policy – Our 30 Day Money Back Guarantee

If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% – 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.

What is your Exchange Policy?

Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% – 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.

Warranty

Warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having open box sale for 1 years warranty condition, standard warranty does not apply. ***All Openbox sales are final sale!***

This warranty only applies to products purchased directly from KahunaChair or from one of our authorized distributors/resellers(Online &Offline). KahunaChair is a registered brand under the ownership of AJX Inc. Products purchased from unauthorized third-party sellers are not covered by this warranty. In such cases, any replacement parts or units will need to be purchased.

This warranty does not cover damage or malfunctions caused by: Normal wear and tear. b) Improper installation, misuse, abuse, negligence, or accidents. c) Unauthorized repairs or modifications. d) Natural disasters or other external causes.

All parts (including handheld remote controller) come with a one-month warranty.

WEAR AND TEAR is not covered under warranty. Animal damage, liquid damage, accidental damage etc.

If the massage chair is used in a commercial setting rather than for personal use, the product warranty may not be applicable

Opened LED MASK is a personal hygiene item and is non-refundable. If purchased separately, it can be used as store credit.

Extended warranty does not cover the remote or any other accessories.

Cancellations

If you want to cancel your order after your massage chair has shipped you will take responsible for any shipping charges.

Shipping

Our standard delivery time is 10 to 14 business days, however due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.

Price Match

At our website, we know that you work hard for your money, and spending it on anything is a big decision.If you’ve seen a lower price for the same product and can provide documentation within 14 days of the purchase date, not just during the holidays and excludes offers that include free items, warranty, special financing, rebates, limited quantity items, clearance items and limited-time exclusive offers. We’ll gladly match that price. This allows you to shop at our website with confidence,knowing that you’ll always get the lowest possible price.

Payments

Cancellation of orders funded by Affirm or Synchrony will result in a fee of 10% to 25%.